Season's Greetings from eCollege! Please note that all eCollege tutors will be on holiday from the 24th of December until the 2nd of January. During this time, you won't be able to get in touch with your tutor but they will reply to you on their return.
Take your skill in customer service to the next level in this fully online course.
Method of Study
Online, flexible
Register for Course
New users will need to create a free account and fill in a short form on FETCH, Ireland's Further Education and Training Hub.
This course accepts continuous enrolments, so once registered, you can begin learning immediately.
This course is intended for experienced customer service professionals who want to master the complexities of customer service at a managerial level. It focuses on advanced strategies for managing customer service challenges, optimizing communication across various channels, and leading successful service teams. In this course, you will learn to effectively manage a contact centre, empower teams for success, and ensure consistent customer satisfaction.
By completing this course you will be able to:
Once you have completed the course, you will also receive a Certificate of Completion from Knowledge Train, the learning provider for this course.
This course is available to all adults over the age of 18 resident in the Republic of Ireland.
You can sign up for this course by visiting FETCH, Irelands Further Education and Training Hub. You will have to register for an account before you can begin the course.
This course has four hours of course content. You have 4 weeks in which to complete this course at your own pace.
The provider for this course is Knowledge Train, and your learning will be delivered through the eCollege online learning environment. When you complete your application you will receive an email with your access details. If you need to get in touch with the provider of this course, you can reach out to Knowledge Train directly at ecollege@knowledgetrain.co.uk
This course has no prior knowledge requirements and is suitable for anyone interested in developing skills in customer service.
No, this course is entirely self-directed though technical support is available should you require it.
This course does not have a formal exam at the end of the course, however you will be provided with a Certificate of Completion upon your successful completion of all course content.
You will require access to a PC or laptop running a supported version of Microsoft Windows (the most recent version is Windows 11) or MacOS (the most recent version is Sonoma).
No specific software is required for this course.
