Customer Service and Success Advanced

Take your skill in customer service to the next level in this fully online course.

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Course details

Course duration:

4 hours (4 weeks course access)

Assessment & awards:

Upon completion of this course you will receive a Certificate of Completion.

Method of Study

Online, part-time 

Register for Course

New users will need to create a free account and fill in a short form on FETCH, Ireland's Further Education and Training Hub.

This course accepts continuous enrolments, so once registered, you can begin learning immediately.

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Course Description

This advanced course is designed for seasoned customer service professionals who aim to master the intricacies of customer service and success at a managerial level. It focuses on sophisticated strategies for managing customer service challenges, optimizing communication across various channels, and leading successful service teams. 

On this course, you will learn how to effectively manage a contact centre, empower teams for success, and ensure consistent customer satisfaction. This course is essential for professionals who are responsible for setting the standards and strategies of customer service within their organizations.

This is a short course with approximately four hours of learning content. You will have access to the course for four weeks so that you can complete it at your own pace.

Upon completion of this course you will be able to:

  • Utilise advanced skills in managing complex customer service situations and resolving high-stakes challenges.
  • Optimise communication strategies across multiple channels to enhance customer engagement and satisfaction.
  • Employ the leadership skills necessary for managing and empowering effective customer service teams.

How it Works

Who can take this course?

This course is available to all adults over the age of 18 resident in the Republic of Ireland.

How do I sign up?

You can sign up for this course by visiting FETCH, Irelands Further Education and Training Hub. You will have to register for an account before you can begin the course.

How long does the course last?

This course has four hours of course content. You have 4 weeks in which to complete this course at your own pace.

Who is the provider for this course?

The provider for this course is Knowledge Train, and your learning will be delivered through the eCollege online learning environment. When you complete your application you will receive an email with your access details. If you need to get in touch with the provider of this course, you can reach out to Knowledge Train directly at ecollege@knowledgetrain.co.uk 

Does the course have prerequisites? 

This course has no prior knowledge requirements and is suitable for anyone interested in developing skills in customer service.

Does this course have tutor support?

No, this course is entirely self-directed though technical support is available should you require it.

What is the exam like on this course?

This course does not have a formal exam at the end of the course, however you will be provided with a Certificate of Completion upon your successful completion of all course content.

Do I need specific hardware or software?

You will require access to a PC or laptop running a supported version of Microsoft Windows (the most recent version is Windows 11) or MacOS (the most recent version is Sonoma).

No specific software is required for this course.