Course Description
This advanced course is designed for seasoned customer service professionals who aim to master the intricacies of customer service and success at a managerial level. It focuses on sophisticated strategies for managing customer service challenges, optimizing communication across various channels, and leading successful service teams.
On this course, you will learn how to effectively manage a contact centre, empower teams for success, and ensure consistent customer satisfaction. This course is essential for professionals who are responsible for setting the standards and strategies of customer service within their organizations.
This is a short course with approximately four hours of learning content. You will have access to the course for four weeks so that you can complete it at your own pace.
Upon completion of this course you will be able to:
- Utilise advanced skills in managing complex customer service situations and resolving high-stakes challenges.
- Optimise communication strategies across multiple channels to enhance customer engagement and satisfaction.
- Employ the leadership skills necessary for managing and empowering effective customer service teams.