Course Description
This course builds upon foundational customer service skills, introducing more complex scenarios and advanced techniques for effective communication. Learners will explore essential strategies for handling difficult interactions, managing upset customers, and incorporating customer feedback into service improvements. Emphasis is placed on cultural sensitivity to cater to a diverse customer base.
By the end of this course, you will be equipped to tackle challenging service situations with professionalism and empathy, enhancing overall customer experience.
This is a short course with approximately four hours of learning content. You will have access to the course for four weeks so that you can complete it at your own pace.
Upon completion of this course you will be able to:
- Handle complex customer interactions and resolve conflicts efficiently.
- Employ techniques for actively soliciting and effectively responding to customer feedback to improve service quality.
- Understand and apply principles of cultural sensitivity to provide inclusive and respectful customer service.
